Caltex South Africa - Quality Fuels & Clean Petrol Stations

Match Your Payday

SECTION 1: USSD & WHATSAPP

CALTEX MATCH YOUR PAYDAY PROMOTION

TERMS AND CONDITIONS

Please read these Terms and Conditions (“Terms”) carefully. The Terms set out below apply to all participants entering the Caltex Your Match Your Payday Promotion (“Promotion”) conducted by Astron Energy (Pty) Ltd (Registration Number 1911/001154/07) (“Promoter”). If you do not agree to be bound by all of the Terms, then please refrain from entering the Promotion. Instructions on how to enter the promotion are contained herein and all prizes form part of the Terms. Participation in the Promotion is deemed to be your acceptance of the Terms and an acknowledgement of your legal capacity to enter the Promotion. Entries not complying with any of the Terms will be invalid and be of no force and effect.

Limitation of risk, legal responsibilities and liability:
Clauses 10, 11, 12 and 17 below are important because they limit and exclude liability and legal responsibilities that Astron Energy and other third parties or entities may otherwise have to you. As a result of these clauses, your rights and remedies against us and these other parties/entities are limited or excluded. These clauses also limit or exclude your right to recover from, or make claims against, Astron Energy for losses, damages, liability or harm you or others may suffer as a result of your participation in the competition. Clauses 12 and 17 are particularly important because you take on risk, legal responsibilities and liability. In terms of these clauses, you accept responsibility for and indemnify Astron Energy against various risks, damages, harm, and injury which may be suffered by you and others for what is stated in this clause.

This Promotion is supported on the Caltex South Africa Facebook Page (@Caltex SÁ – https://www.facebook.com/CaltexSA/), Caltex South Africa Twitter Handle (@Caltex SÁ – https://twitter.com/Caltexsa) and Caltex South Africa Instagram Page (@Caltex SÁ – https://www.instagram.com/caltexsa/). This promotion is supported by various marketing efforts to drive awareness.

The Promoter reserves the right to amend these terms and conditions at any time during the Promotion. The onus rests on the Participants to check the relevant website for updates to the Terms and Conditions.

  • Participants:
    1. The Promotion is open to all South African permanent residents and all South African citizens over the age of 18 (eighteen) years at the date of entry (“Participants”) except for Excluded Participants. The Promotion is only taking place in the Republic of South Africa.
  • Excluded Participants:
    1. The Promotion is not open to the directors, the members, the business partners, and the employees of the Promoter, and the Promoter’s sales agents, advertising agency staff, advisors, consultants, associated companies, and/or the supplier of any goods or services in connection with the Promotion (whether that person is employed by the Promoter or not). This includes, but is not limited to, the Promoter’s Branded Marketer Network and their employees, the Promoter’s Service Stations, M&C Saatchi Abel, M&C Saatchi Connect, Standard Bank South Africa, FreshStop, COLONYCampaigns, and the immediate family members of aforesaid persons (including, but not limited to, spouses, life partners, parents, grandparents, siblings and children), and any other person who is controlled directly or indirectly by the Promoter, as well as the associated companies of entities or persons mentioned in this clause 2, including holding companies and subsidiaries, their employees, agents, subsidiaries and consultants. The promotion is also not open to any of the Promoters’ service station operators, staff and their immediate families (including, but not limited to, spouses, life partners, parents and children).
  • Duration:
    1. The Promotion commences on Monday, 18 March 2024 at 00h01 and will end on Sunday, 05 May 2024 at 23h59.
    2. Any entries received outside of the duration of the Promotion will be invalid, automatically disqualified, and will not be considered.
  • Entry Mechanism & Entry Conditions:
    1. In order to enter the Promotion, a Participant must:
      1. Spend R350.00 (three hundred and fifty hundred rand) or more on any fuel and lubricants sold on the forecourt of any of the Promoter’s service stations located in the Republic of South Africa within the duration of the Promotion;
      2. request the receipt and retain the receipt as proof of purchase;
  • Only the original unique till slip(s) for your purchase(s), dated and timed before the date and time of your entry, and clearly displaying purchase of the qualifying product(s) to the minimum value of R350.00 (three hundred and fifty rand) will be accepted. The receipt must not be written on or tampered with in any way. Should a potential winner not be able to provide the original or a scan or photograph of the original unique till slip to the Promoter on request, that potential winner will be disqualified. The qualifying products are subject to availability at time of purchase.
  1. Enter via the following channels:
    • USSD:
      1. Participants will be required to dial *120*5010# and follow the prompts. Participants will then be required to enter certain details that appear on their till slip. Once the information has been successfully submitted, the participant will be successfully entered into the Promotion. Do not send an SMS to *120*5010# as these will not be accepted as valid entries to the Competition.
      2. Participants will be liable for the standard rates that apply 20c/20secs for USSD. Different networks are subject to charge different rates for data.
      3. Due to network restrictions, the USSD session will timeout after 120 (one hundred and twenty) seconds. Any entry that times out and is not validly entered will not be considered to be a valid entry. Participants bear the onus of ensuring their entries do not timeout and are validly submitted.
      4. Free minutes do not apply.
      5. Incomplete entries will be billed to the relevant service provider.
      6. Promoter shall not be responsible for telecommunication failure on the part of a Participant’s service provider.
      7. Participants must enter using a phone number that is contactable during office hours i.e. 08h00 to 17h00, Monday to Friday, excluding Public Holidays.
    • WhatsApp
      1. Save the WhatsApp number +2764 751 1030, enter keyword PAYDAY, or
      2. Scan QR code on the point of sale material and follow prompts
      3. Promoter shall not be responsible for telecommunication failure on the part of the Participant’s service provider.
      4. Entrants must save a copy of their till slip on their cellphone as proof of purchase is required for verification purposes.
  • Number of entries:
    1. A winner may only win once during the promotional period.
    2. Multiple entries are permitted. However, each promotion entry must be for separate purchases of R350.00 or more (in a single purchase) on fuel (petrol or diesel) and/or lubricants and in accordance with entry requirements. Multiple entries of the same purchase will result in immediate disqualification.
    3. If any entry was made in a manner, which, in the Promoter’s discretion, provides the participant with an unfair and undue advantage over other entrants, such a Participant will be disqualified from this, and all future Promotions, run by the Promoter. Should there be any dispute in this regard; the Promoter’s decision will be final. The Promoter reserves the right to withhold prizes from any such person, and to reclaim any such prize if a breach of this rule is subsequently discovered.
    4. The promoter reserves the right to disqualify any entry made by a participant using a till slip in respect of a purchase of fuel which the participant paid for using funds belonging to an employer, company or any other natural or juristic person (i.e. the participant paid for the qualifying fuel using another person’s money). Should there be any dispute in this regard; the Promoter’s decision will be final. The Promoter reserves the right to withhold prizes from any such person, and to reclaim any such prize if a breach of this rule is subsequently discovered.
  • Prizes:
    1. Eligible Participants stand a chance to win one of 7x weekly cash prizes matching their monthly salaries – prize value is a minimum amount of R30,000 and up to a maximum amount of R70,000.
    2. Winner(s) cash prizes will follow these guidelines:
  • Economically inactive/ Unemployed individuals: R30 000 minimum cash prize
  • Students: R30 000 minimum cash prize
  • Retirees/Senior Citizens: R30 000 minimum cash prize
  • SASSA grant recipients: R30 000 minimum cash prize
  • Employed individuals: R30 000 Minimum and R70 000 Maximum cash prize
  • High net individuals: R70 000 maximum cash prize
    1. Winner(s) who are not in a position to provide a monthly payslip will receive the minimum cash prize amount of R30 000
    2. Winner (s) prize value is only based on basic salary, all bonuses and or other benefits are excluded
    3. The aforementioned prizes are non-refundable, non-transferable or exchangeable and the Winner(s) indemnifies the Promoter and its representatives against any harm in experiencing or using a prize to the fullest extent permitted by the Consumer Protection Act.
    4. The prizes will be delivered to Winner(s) via electronic funds transfer (EFT). Winner(s) must provide proof of a valid bank account in their name. Winner(s) are responsible for all taxes, duties or other charges applicable to the payment and receipt of the prize. If the Promoter is required to pay any such sum applicable to the prize amount prior to transferring the prize to the Winner(s) by EFT, then such amounts will be deducted from the cash prize amount prior to transfer by EFT.
  • Selection of Winners:
    1. Winners will be randomly selected by means of a computer-generated random draw, each week from the pool of valid entries of Eligible Contestants on the following dates:
  • 25 March 2024
  • 5 April 2024
  • 12 April 2024
  • 19 April 2024
  • 26 April 2024
  • 2 May 2024
  • 6 May 2024

Contacting of a Winner:

    1. COLONYCampaigns (PTY) Ltd, the company nominated by the Promoter (‘Notifier’) will contact a potential prize Winners by telephone (“Telephone Call”) to the cell phone number used to enter the promotion by that potential prize Winner.
    2. The Notifier will endeavour to contact the Winner once every day for 3 consecutive working days after their name is drawn and leave a voice message (if possible to do so), in order to verify their details. However, if the Winner cannot be reached and does not return the call within 24 hours of the last voice message being left on the third working day of attempting to contact a Winner, the prize will be forfeited and another Winner will be selected in accordance with the provisions of the Terms.
    3. Such contacted potential prize Winner, will then be required to provide:
  • their proof of the purchase;
  • a copy of their ID;
  • Proof of income by means of payslip to enable the Promoter to match the monthly salary in line with minimum and maximum prize values stipulated in Clause 6;
  • Proof of bank account details in Winner’s name.
  • Completed Winner’s release form (which will be provided by Colony Campaigns, the fulfilment company nominated by the Promoter);
    1. Potential Winner(s) will be required to provide information stipulate in Clause 8 (c) within 48 hours from receiving the Telephone Call by the Notifier, failing or refusing to do so for any reason, the potential Winner will be deemed to have rejected the Prize and shall have no claim against the Promoter, and it shall revert to the Promoters.
    2. The Winner (s) will be required to provide their proof of purchase (/till slip) connected with their winning entry. The details contained in the original till slip retailed by the Winner must match those in the Winner’s entry. If the details in the Winner’s original proof of purchase do not match those of the winning entry, that Winner will be disqualified and the Promotor will conduct another random draw to select a Winner.
    3. A potential prize Winner is not an actual Winner, until his/her status as an Eligible Participant is confirmed, their entry submission is validated, and his/her qualifying documents (including proof of the transaction) are completed and submitted to the Promoter or someone nominated by the Promoter.
    4. Entrants’ and Winners’ personal information will be handled in accordance with Clause 14 below.
  • Validation of a Winner:
    1. The Notifier will be responsible for all Winner validation and fulfilment of prizes.
  • Winner Prize Redemption: 
    1. The Promoter shall not be responsible for any delay in delivery or failure of safe delivery of prizes.
    2. The Promoter reserves the right to request proof of residency address (to the Promoter’s satisfaction in its discretion) before issuing the prize.
    3. Each Prize, or any unused portion thereof, is non-refundable, non-transferable or exchangeable and the Winner indemnifies the Promoter and its representatives against any harm in using a prize.
  • Forfeiture of the prize:
    1. If a prize has not been claimed or collected after 72 (seventy-two) hours of it being allocated to a Winner, or no reasonable effort is made on the part of the Winner to claim the prize, then the prize will be forfeited and will be allocated to a new Eligible Contestant that is selected in accordance with the provisions of the The Promoter and its promotional and advertising agents, merchandisers and organisers shall not be responsible for any decline of acceptance of prizes for any reason.
    2. The prizes shall not be awarded (and entries disqualified) if entry procedures or these Terms and Conditions have not been adhered to or if the Promoter detects and/or suspects any irregularities or fraudulent practices.
  • Limitation of Liability:
    1. If for any reason, this Promotion cannot be run as planned because of infection by computer virus, bugs, tampering, unauthorized intervention, technical failures or any other causes which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right in its sole discretion to cancel, terminate, modify or suspend the Promotion subject to any written directions under applicable legislation. The Promoter also reserves the right in its sole discretion to disqualify any individual who the Promoter has reason to believe has breached any of these conditions or engaged in any unlawful or other improper misconduct calculated to jeopardize the fair and proper conduct of the Promotion. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved. Therefore, the participant waives their right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of against the Promoter, even if caused by the negligence of the Promoter.
    2. The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the Internet or at any website, or any combination thereof, including any injury or damage to participants or any other person’s computer related to or resulting from participation in or down-loading any materials in this Promotion.
    3. If required by the Minister of Trade and Industry and Competition, the National Consumer Commission or for whatever other reason, the Promoter will have the right to terminate this Promotion with immediate effect and without notice of such termination. In such an event, all Entrants hereby waive any rights, which they may have against us and hereby acknowledge that they will have no recourse or claim of any nature whatsoever against the Promoters.
    4. The Promoter reserves the right to delete any information uploaded by a participant which the Promoter, in its absolute discretion, believes is illegal, obscene, offensive or defamatory, or infringes the intellectual property rights of a third party, or is otherwise inappropriate for a campaign designed for mass audience entertainment.
    5. The Promoter will not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained in connection with the promotion and or prize/s except for any liability, which cannot be excluded by law. The Promoter will not be responsible for any incorrect, inaccurate or incomplete information communicated in the course of or in connection with this promotion, if the deficiency is occasioned by any cause outside the reasonable control of the Promoter, including without limitation, technical malfunctions or failures or warranties (including warranties and functionalities of the prizes).
    6. If any provision of these Terms and Conditions is found to be invalid or unenforceable by any court of competent jurisdiction, then that provision shall be severed from these Terms and Conditions and shall not affect the validity or enforceability of any remaining provisions.
  • Promoter’s Decision Final:
    1. The Promoter’s decisions on all issues regarding the promotion will be final, binding and no correspondence will be entered into. The Promoter also reserves the right to:
      1. correct any errors or omissions regarding the Promotion, including on any published material; or
      2. suspend or terminate the Promotion, on written notice at any time, and such cancellation or termination shall be deemed to have taken effect from the date of such notice.
    2. The Promoter’s decision to disqualify an entry is final and no correspondence will be entered into.
  • Use of Personal Information:
    1. The Promoter collects personal information about entrants (including identification, contact and address information) in order to contact them about the promotion and where appropriate, verify their identity to award and deliver prizes. Personal information will be handled in accordance with the Protection Of Personal Information Act of South Africa.
    2. Only those entrants who opt-in to receive future communications from the Promoter will also be contacted for future promotions and communication related to the Promoter.
  • Publication of Winner(s):
    1. Eligible Participants that are selected as Winners, consent to having their names published, subject to a right of refusal in the following media:
      1. via the Promoter’s Social Media platforms
  • Further Participation by a Winner:
    1. The Promoter may, after a Winner has been publicly announced, request that such Winner agrees in writing or otherwise to endorse, promote and advertise the goods or services of the Promoter, at no cost or expense to the Winner subject to right of refusal. The Winner may also be required to take part in publicity campaigns for broadcasting or publishing purposes and will be requested to consent to having their photograph taken for all press releases and/or social media. The Winner is entitled to refuse this request.
    2. Prize Winners, on acceptance of prizes, may be requested to be identified in publicity, broadcastings or publications with Promoter’s internal or external communications including social media, subject to a right of refusal. The Winner is entitled to refuse this request. Upon winning, their names (first name, last initial and town of residence) may also be announced on the Caltex Facebook page. Winners that take part in any publicity will not be entitled to any payment or other remuneration for such publicity or otherwise. The Winner is entitled to refuse this request.
    3. Participants warrant that they have full rights to the content that they upload and that the use of the said material shall not constitute a breach of any third party’s copyright or other intellectual property rights.
    4. Participants agree that by uploading their “images” and comments, they grant permission to the Promoter to use the images, comments or any part thereof unless specifically refused / declined consent/permission, in any and all media for the Promoter’s business purposes, including promotional/marketing purposes with no consideration payable to the participants. Such permission is perpetual and irrevocable. Participants release and agree to hold harmless the Promoter and all acting with their authority from any liability for such use and from any other claims arising from such use.
    5. Social media sites include but are not limited to, Facebook, Twitter, Instagram, YouTube. Original content includes but is not limited to, any piece of written content, audio or visual video or sound clips, images, photographs.
    6. If participants include any personal information of third parties in content that they upload or other information provided to the Promoter for purposes of the Promotion, they must be legally permitted to provide such information and to grant the permission referred to in clause 14, in respect of such information. Each participant indemnifies the Promoter against any losses suffered or claims made against the Promoter as a result of the participant not being legally permitted to provide such information or grant the Promoter permission to use it.
    7. Content created for the promotion may not be in any way derogatory or harmful to any party; public, entrants or promoters. Such content shall be removed and the creator banned from the site. Content which is seen to do the following shall be removed from the site and the creator will be banned: content that is perceived to be spam, the collection of personal information, content that serves a commercial purpose or content that is deemed malicious. The Promoter reserves the right to remove any such content from the site without prior warning. The Promoter reserves the right to judge these pieces of content and will use their own discretion in determining whether or not they are outside the guidelines set out in these terms and conditions.
  • Indemnification:
    1. All Participants and Winners indemnify the Promoter, its directors, employees, contractors, advertising agencies, advisors, suppliers and agents against any risks, loss, claims or ownership arising from:
      1. the use or disposal of the prize including, but not limited to, accident, injury, harm, or loss;
      2. their participation in the Promotion, including any costs associated with such participation;
  • against any direct, indirect, special, incidental, consequential damages or loss of any kind regardless of how this was caused, and whether it arose under the law of contract or delict or otherwise, because of the participants entrance to the Promotion;
  1. any subsequent transfer or exchange of the prize; and/or iv. any lawful cancellation or termination of the promotion or the correction of any errors or omissions within the Duration of the Promotion.
  2. This means that even if the Promoter is negligent, you will have no claim against them for any harm listed above.
  3. Neither Promoter nor its agents or distributors will have any liability in relation to this Promotion.
  4. The Promoter reserves the right to carry out reasonable due diligence to help ensure that the use of any such person in advertising or publicity for the Promotion will not bring the Promoter or any of the Promoter’s brands into public disrepute, contempt, scandal or ridicule or reflect unfavourably on the Promotion as determined by Promoter in its sole discretion.
  • Applicable Law and Jurisdiction:
    1. Independent registered auditors and/or attorneys will oversee this Promotion.
    2. The laws of South Africa apply to this promotion to the exclusion of any other law. Entrants submit to the exclusive jurisdiction of the courts of South Africa.
  • Contact the Promoter:

For any queries, do contact the Promoter’s Customer Service Centre via email zaservice@astronenergy.co.za or phone 086 030 0860 during operating hours: Monday to Friday, 07h00 to 17h00, excluding Public Holidays. Physical address 5 Century Boulevard, Century City, 7441.

*Disclaimer: Information was correct at time of publishing but may be subject to change.

 

SECTION 2: SOCIAL MEDIA

CALTEX MATCH YOUR PAYDAY SOCIAL MEDIA PROMOTION

TERMS AND CONDITIONS

Please read these Terms and Conditions (“Terms”) carefully. The Terms set out below apply to all participants entering the Caltex Match Your Payday Social Media Promotion (“Promotion”) conducted by Astron Energy (Pty) Ltd (Registration Number 1911/001154/07) (“Promoter”). If you do not agree to be bound by all of the Terms, then please refrain from entering the Promotion. Instructions on how to enter the promotion are contained herein and all prizes form part of the Terms. Participation in the Promotion is deemed to be your acceptance of the Terms and an acknowledgement of your legal capacity to enter the Promotion. Entries not complying with any of the Terms will be invalid and be of no force and effect.

Limitation of risk, legal responsibilities and liability:
Clauses 10, 11, 12 and 17 below are important because they limit and exclude liability and legal responsibilities that Astron Energy and other third parties or entities may otherwise have to you. As a result of these clauses, your rights and remedies against us and these other parties/entities are limited or excluded. These clauses also limit or exclude your right to recover from, or make claims against, Astron Energy for losses, damages, liability or harm you or others may suffer as a result of your participation in the competition. Clauses 12 and 17 are particularly important because you take on risk, legal responsibilities and liability. In terms of these clauses, you accept responsibility for and indemnify Astron Energy against various risks, damages, harm, and injury which may be suffered by you and others for what is stated in this clause.

The Promotor is running this Promotion on various social media platforms, in conjunction with the “Caltex Match your PayDay Promotion” which is being run at participating Caltex service stations and in terms of which entrants to that promotion stand a chance to win the cash value of their pay slip by spending R350 or more on fuel at those participating Caltex service stations (in accordance with the terms of that promotion). This Promotion is being run by the Promoter in order to drive awareness of the “Caltex Match your PayDay Promotion”. In terms of this Promotion, participants stand a chance to win one of two weekly cash prizes valued at R850. Participants of this Promotion do not stand a chance to win the prizes offered in terms of the “Caltex Match your PayDay Promotion”. Participants of this promotion who submit valid entries to the Promotion in accordance with the Terms, stand a chance only to win the prizes stipulated in these terms. This Promotion is supported on the Caltex South Africa Facebook Page (@Caltex SÁ – https://www.facebook.com/CaltexSA/), Caltex South Africa Twitter Handle (@Caltex SÁ – https://twitter.com/Caltexsa) and Caltex South Africa Instagram Page (@Caltex SÁ – https://www.instagram.com/caltexsa/).

The Promoter reserves the right to amend these terms and conditions at any time during the Promotion. The onus rests on the Participants to check the relevant website for updates to the Terms and Conditions.

  • Participants:
    1. The Promotion is open to all South African permanent residents and all South African citizens over the age of 18 (eighteen) years at the date of entry (“Participants”) except for Excluded Participants. The Promotion is only taking place in the Republic of South Africa.
  • Excluded Participants:
    1. The Promotion is not open to the directors, the members, the business partners, and the employees of the Promoter, and the Promoter’s sales agents, advertising agency staff, advisors, consultants, associated companies, and/or the supplier of any goods or services in connection with the Promotion (whether that person is employed by the Promoter or not). This includes, but is not limited to, the Promoter’s Branded Marketer Network and their employees, the Promoter’s Service Stations, M&C Saatchi Abel, M&C Saatchi Connect, Standard Bank South Africa, FreshStop, COLONYCampaigns, and the immediate family members of aforesaid persons (including, but not limited to, spouses, life partners, parents, grandparents, siblings and children), and any other person who is controlled directly or indirectly by the Promoter, as well as the associated companies of entities or persons mentioned in this clause 2, including holding companies and subsidiaries, their employees, agents, subsidiaries and consultants. The promotion is also not open to any of the Promoters’ service station operators, staff and their immediate families (including, but not limited to, spouses, life partners, parents and children).
  • Duration:
    1. The Promotion commences on Monday, 18 March 2024 at 10h00 and will end on Sunday, 05 May 2024 at 23h59.
    2. Any entries received outside of the duration of the Promotion will be invalid, automatically disqualified, and will not be considered.
  • Entry Mechanic & Entry Conditions:
    1. To enter the Competition, an Eligible Contestant must:
      1. Respond to Caltex’s posts on Caltex’s Facebook, Instagram and Twitter pages (@CaltexSA); with the appropriate video / image or text requested.
      2. Entrants may also include the associated promo hashtags “ #MatchYourPayday or #PaydayMatched or #CaltexPayDay” as part of their response to Social media posts
  • Entrants may also upload their responses to the @CaltexSA Social Media platforms (Facebook, Instagram, Twitter) using the associated hashtags mentioned above.

Number of entries:

    1. Eligible Contestants may enter the Promotion more than once.
    2. However, an Eligible Contestant may only win once during the Competition period.
  • Prizes:
    1. Eligible Contestants entering this Promotion stand a chance to win 1 of 2 weekly cash vouchers each valued at R850.
      1. The Winners will be paid via eWallet and they can redeem their prize at any FNB ATM via the cardless transaction option.
      2. , .
    2. Total prize value over the campaign period (18 March – 05 May 2024) amounts to R11 900.
    3. Each prize is valid for redemption for a period of three years once claimed by the Winner.
  • Selection of Winners:
    1. Winners will be randomly selected by means of a computer-generated random draw, each week from the pool of valid entries of Eligible Contestants on the following dates:
  • 20 March 2024
  • 27 March 2024
  • 03 April 2024
  • 10 April 2024
  • 17 April 2024
  • 2 May 2024
  • 6 May 2024

Contacting of a Winner:

Winners will be announced on Caltex’s Facebook, Instagram and Twitter pages once verified and the Promoter will contact potential prize winners via Direct Message or Private Message on the social media profiles of the potential prize winners used to enter the Promotion.

  1. Potential Prize winners will be requested to send their mobile and email contact information which will be passed onto COLONY Campaigns (PTY) Ltd (the Notifier), the prize-fulfilment company nominated by The Promoter (Astron Energy).
  2. COLONYCampaigns (PTY) Ltd (the Notifier) will contact a potential prize Winners by telephone to the cell phone number provided by the potential prize Winner via Direct / Private Messages on Social Media.
  3. The Notifier will endeavour to contact the Winner once every day for 3 consecutive working days after their name is drawn and leave a voice message (if possible to do so), in order to verify their entry details. However, if the Winner cannot be reached and does not return the call within 24 hours of the last voice message being left on the third working day of attempting to contact a Winner, the prize will be forfeited and another Winner will be selected in accordance with the provisions of the Terms.
  4. A successfully contacted potential prize Winner, will then be required to provide:
  • a copy of their ID and
  • Completed Winner’s release form.
    1. Potential Winner(s) will be required to provide information stipulate in Clause 8 (c) within 48 hours from receiving the Telephone Call by the Notifier, failing or refusing to do so for any reason, the potential Winner will be deemed to have rejected the Prize and shall have no claim against the Promoter, and it shall revert to the Promoters.
    2. A potential prize Winner is not an actual Winner, until his/her status as an Eligible Participant is confirmed, their entry submission is validated, and his/her qualifying documents (I.D and winner release form) are completed and submitted to the Promoter or someone nominated by the Promoter.
    3. Entrants’ and Winners’ personal information will be handled in accordance with Clause 14 below.
  • Validation of a Winner:
    1. The Notifier will be responsible for all Winner validation and fulfilment of prizes.
  • Winner Prize Redemption: 
    1. The Promoter shall not be responsible for any delay in delivery or failure of safe delivery of prizes.
    2. Each Prize, or any unused portion thereof, is non-refundable, non-transferable or exchangeable and the Winner indemnifies the Promoter and its representatives against any harm in using a prize.
  • Forfeiture of the prize:
    1. If a prize has not been claimed or collected after 48 ( forty eight) hours of it being allocated to a Winner, or no reasonable effort is made on the part of the Winner to claim the prize, then the prize will be forfeited and will be allocated to a new Eligible Contestant that is selected in accordance with the provisions of the The Promoter and its promotional and advertising agents, merchandisers and organisers shall not be responsible for any decline of acceptance of prizes for any reason.
    2. The prizes shall not be awarded (and entries disqualified) if entry procedures or these Terms and Conditions have not been adhered to or if the Promoter detects and/or suspects any irregularities or fraudulent practices.
  • Limitation of Liability:
    1. If for any reason, this Promotion cannot be run as planned because of infection by computer virus, bugs, tampering, unauthorized intervention, technical failures or any other causes which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right in its sole discretion to cancel, terminate, modify or suspend the Promotion subject to any written directions under applicable legislation. The Promoter also reserves the right in its sole discretion to disqualify any individual who the Promoter has reason to believe has breached any of these conditions or engaged in any unlawful or other improper misconduct calculated to jeopardize the fair and proper conduct of the Promotion. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved. Therefore, the participant waives their right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of against the Promoter, even if caused by the negligence of the Promoter.
    2. The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the Internet or at any website, or any combination thereof, including any injury or damage to participants or any other person’s computer related to or resulting from participation in or down-loading any materials in this Promotion.
    3. If required by the Minister of Trade and Industry and Competition, the National Consumer Commission or for whatever other reason, the Promoter will have the right to terminate this Promotion with immediate effect and without notice of such termination. In such an event, all Entrants hereby waive any rights, which they may have against us and hereby acknowledge that they will have no recourse or claim of any nature whatsoever against the Promoters.
    4. The Promoter reserves the right to delete any information uploaded by a participant which the Promoter, in its absolute discretion, believes is illegal, obscene, offensive or defamatory, or infringes the intellectual property rights of a third party, or is otherwise inappropriate for a campaign designed for mass audience entertainment.
    5. The Promoter will not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained in connection with the promotion and or prize/s except for any liability, which cannot be excluded by law. The Promoter will not be responsible for any incorrect, inaccurate or incomplete information communicated in the course of or in connection with this promotion, if the deficiency is occasioned by any cause outside the reasonable control of the Promoter, including without limitation, technical malfunctions or failures or warranties (including warranties and functionalities of the prizes).
    6. If any provision of these Terms and Conditions is found to be invalid or unenforceable by any court of competent jurisdiction, then that provision shall be severed from these Terms and Conditions and shall not affect the validity or enforceability of any remaining provisions.
  • Promoter’s Decision Final:
    1. The Promoter’s decisions on all issues regarding the promotion will be final, binding and no correspondence will be entered into. The Promoter also reserves the right to:
      1. correct any errors or omissions regarding the Promotion, including on any published material; or
      2. suspend or terminate the Promotion, on written notice at any time, and such cancellation or termination shall be deemed to have taken effect from the date of such notice.
    2. The Promoter’s decision to disqualify an entry is final and no correspondence will be entered into.
  • Use of Personal Information:
    1. The Promoter collects personal information about entrants (including identification, contact and address information) in order to contact them about the promotion and where appropriate, verify their identity to award and deliver prizes. Personal information will be handled in accordance with the Protection Of Personal Information Act of South Africa.
    2. Only those entrants who opt-in to receive future communications from the Promoter will also be contacted for future promotions and communication related to the Promoter.
  • Publication of Winner(s):
    1. Eligible Participants that are selected as Winners, consent to having their names published, subject to a right of refusal in the following media:
      1. via the Promoter’s Social Media platforms
  • Further Participation by a Winner:
    1. The Promoter may, after a Winner has been publicly announced, request that such Winner agrees in writing or otherwise to endorse, promote and advertise the goods or services of the Promoter, at no cost or expense to the Winner subject to right of refusal. The Winner may also be required to take part in publicity campaigns for broadcasting or publishing purposes and will be requested to consent to having their photograph taken for all press releases and/or social media. The Winner is entitled to refuse this request.
    2. Prize Winners, on acceptance of prizes, may be requested to be identified in publicity, broadcastings or publications with Promoter’s internal or external communications including social media, subject to a right of refusal. The Winner is entitled to refuse this request. Upon winning, their names (first name, last initial and town of residence) may also be announced on the Caltex Facebook page. Winners that take part in any publicity will not be entitled to any payment or other remuneration for such publicity or otherwise. The Winner is entitled to refuse this request.
    3. Participants warrant that they have full rights to the content that they upload and that the use of the said material shall not constitute a breach of any third party’s copyright or other intellectual property rights.
    4. Participants agree that by uploading their “images” and comments, they grant permission to the Promoter to use the images, comments or any part thereof unless specifically refused / declined consent/permission, in any and all media for the Promoter’s business purposes, including promotional/marketing purposes with no consideration payable to the participants. Such permission is perpetual and irrevocable. Participants release and agree to hold harmless the Promoter and all acting with their authority from any liability for such use and from any other claims arising from such use.
    5. Social media sites include but are not limited to, Facebook, Twitter, Instagram, YouTube. Original content includes but is not limited to, any piece of written content, audio or visual video or sound clips, images, photographs.
    6. If participants include any personal information of third parties in content that they upload or other information provided to the Promoter for purposes of the Promotion, they must be legally permitted to provide such information and to grant the permission referred to in clause 14, in respect of such information. Each participant indemnifies the Promoter against any losses suffered or claims made against the Promoter as a result of the participant not being legally permitted to provide such information or grant the Promoter permission to use it.
    7. Content created for the promotion may not be in any way derogatory or harmful to any party; public, entrants or promoters. Such content shall be removed and the creator banned from the site. Content which is seen to do the following shall be removed from the site and the creator will be banned: content that is perceived to be spam, the collection of personal information, content that serves a commercial purpose or content that is deemed malicious. The Promoter reserves the right to remove any such content from the site without prior warning. The Promoter reserves the right to judge these pieces of content and will use their own discretion in determining whether or not they are outside the guidelines set out in these terms and conditions.
  • Indemnification:
    1. All Participants and Winners indemnify the Promoter, its directors, employees, contractors, advertising agencies, advisors, suppliers and agents against any risks, loss, claims or ownership arising from:
      1. the use or disposal of the prize including, but not limited to, accident, injury, harm, or loss;
      2. their participation in the Promotion, including any costs associated with such participation;
  • against any direct, indirect, special, incidental, consequential damages or loss of any kind regardless of how this was caused, and whether it arose under the law of contract or delict or otherwise, because of the participants entrance to the Promotion;
  1. any subsequent transfer or exchange of the prize; and/or iv. any lawful cancellation or termination of the promotion or the correction of any errors or omissions within the Duration of the Promotion.
  2. This means that even if the Promoter is negligent, you will have no claim against them for any harm listed above.
  3. Neither Promoter nor its agents or distributors will have any liability in relation to this Promotion.
  4. The Promoter reserves the right to carry out reasonable due diligence to help ensure that the use of any such person in advertising or publicity for the Promotion will not bring the Promoter or any of the Promoter’s brands into public disrepute, contempt, scandal or ridicule or reflect unfavourably on the Promotion as determined by Promoter in its sole discretion.
  • Applicable Law and Jurisdiction:
    1. Independent registered auditors and/or attorneys will oversee this Promotion.
    2. The laws of South Africa apply to this promotion to the exclusion of any other law. Entrants submit to the exclusive jurisdiction of the courts of South Africa.
  • Contact the Promoter:

For any queries, do contact the Promoter’s Customer Service Centre via email zaservice@astronenergy.co.za or phone 086 030 0860 during operating hours: Monday to Friday, 07h00 to 17h00, excluding Public Holidays. Physical address 5 Century Boulevard, Century City, 7441.

*Disclaimer: Information was correct at time of publishing but may be subject to change.

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